Most of us have phones in our pockets or hands 90% of the day. We use apps to bank, we keep appointments on digital calendars, and we use video chat to contact friends. So much of what we do is on our phones or linked to our devices in some way. However, things aren’t always joyous and bright. Sometimes our mobile phone providers upset us or things happen, which means we need to talk to them. Let’s have a look at how to contact EE, if you have a problem, want to upgrade, or are in a situation where you want to leave their service.
How To Contact EE
If you are a current EE customer, the best way to contact EE is to type 150 into your handset and then hit call. This will take you to the customer service helpline, which you’ll be able to navigate and end up talking to a customer service representative. They should be able to help you with the issue you are having or direct you to the department you need to speak to.
Whatever the reason you are contacting customer service, remember that these people are doing a job. They are human and deserve to be spoken to politely. You are much more likely to get the answers you are looking for by being calm and considerate.
You can also use the number 0800 079 8586. Live chat is available via the EE app. Just press ‘Help’ in the bottom menu and then press ‘Message Us’ when available.
Get All The Evidence Of Your Problem
If you have a problem, it’s a great idea to write down everything that has happened or the issue you are experiencing. That way you can properly go through what has happened once you get to speak to someone in the customer service team.
Keep a paper trail of what has been said and how customer service is going to sort out your problem. Include the names of the people you speak with, along with the times of the calls. Write down when things will be sorted out so you can keep track of what is going on.
If You Are Upgrading
You might be wondering how to contact EE if you are wanting to upgrade. Sometimes we want to upgrade our devices or contracts. Perhaps we want a new phone or the contract we are currently using is no longer ideal. This is when you want to give the 150 number a call. You will be able to see if there is an upgrade that will work for you.
A great idea is to look at other offers from different companies. This way you have some ballpark information to discuss with the customer service agent. If they offer you a £15 contract which includes unlimited calls and text, along with 20GB of data, that might sound great. However, if you’ve seen another company doing that same deal for £10, you have something to haggle the price with. Make sure you’ve had a good look around at possibilities before giving them a call.
The EE app also gives you some upgrade options. However, speaking to someone will likely get you more wiggle room on price and open you up to more deals available.
Wanting To Leave?
How to contact EE if you are wanting to leave, is the same number. You’ll have to press some numbers in order to find your way to the right team that will help you with the leaving process. They might try to retain you (this team is usually called customer retention) by offering you a better deal. However, if you are certain you want to leave, you’ll be able to go through the process with this member of the customer service team.
Remember, if you want to keep your phone number to move to another company you’ll need to request a PAC code.
New Customer Deals
If you are looking for a new phone or contract, you might be better off opting for a new customer deal. So often new customers are given better deals to try and win them over and get them on board. Do your own research and see what company is offering the best price on the device you want. Do the same if you are waning a SIM only contract. You might be better off waiting until a sale, or perhaps a Black Friday deal will come along which is perfect for you. Be sure to click through a cashback site to save even more!
Final Thoughts
It is always worth knowing how to contact EE, or the movie phone provider that you are with. There are many reasons why we might need to speak to someone providing these services. Sometimes our payment details might need updating, or the app isn’t working and we need to know or change something quickly. Remember how to contact EE and you’ll be able to do so whenever you need.
