With more of us than ever shopping online, there is an impact on delivery services. They are recruiting new drivers all the time and struggling to get all the deliveries out. Especially around Christmas! There are lots of different delivery companies that online retailers use. Some are great, others have poor reputations. One of those with a bad rep is Hermes. They are recently rebranded to Evri and in this post we’re going to look at what to do if you need to contact Evri, if things go wrong with a parcel you are sending or receiving.
The Good, The Bad & The Ugly
You’ve probably seen a good number of delivery vans on the roads, with their various branding on the sides of the vehicles. Maybe you’ve had a parcel delivered just this morning by one of them. Everyone has a different experience with every company, mainly because there are so many variables when it comes to delivery. The driver you get, where you live, the time of day, the weather, access to your property, the parcel you are getting delivered and much more. Users of MoneySavingExpert recently took part in a poll to determine the good, bad and downright ugly delivery companies. Check out the list below which details the best to the worst. This is put together based on great, good and poor votes for each of the companies, from 9000 responses.
| 1) Amazon Logistics |
| 2) DPD |
| 3) DPD Local |
| 4) Royal Mail |
| 5) DHL |
| 6) Parcelforce Worldwide |
| 7) UPS |
| 8) FedEx UK |
| 9) APC Overnight |
| 10) DHL Parcel UK |
| 11) UK Mail |
| 12) DX |
| 13) TNT |
| 14) Yodel |
| 15) Hermes/MyHermes/Evri |
| 16) CitySprint |
As you can see, there are names at the top you might not expect, along with companies at the bottom you might wish to avoid. Evri comes in at second from the bottom, which isn’t great. No wonder they have rebranded. However they will need to do more than a rebrand and TV advert in order to shake the opinion that people have of the company.
If you are sending a parcel via Evri, shop via Quidco and you can get up to 15% cashback.
My Experience With Hermes/Evri
Personally, we have a great delivery driver. He’s become a friend who I chat to when he delivers something. A shared interest in wrestling, noticed by us both wearing WWE t-shirts, was a conversation starter. If I’m not in, he’ll return later in the day to see if I’m back so nothing is left on the doorstep. Even when he’s on an adjusted route over the festive period, the other driver we usually get is spot on. Friendly, and helpful, whistling as he works. We’ve used the company to send parcels ourselves and they’ve always got to where they need to be, after being collected from our property. I have personally never had to contact Evri. However, I’ve heard plenty of stories of those who have had to.
How To Contact Evri
If you need to contact Evri about a problem, there are a number of different ways that you can do so.
On social media, you can contact them on Facebook and Instagram. They have yet to set up a new Twitter account and the Hermes one is apparently closing soon.
There is a help centre on the Evri website, along with a FAQs section and a chatbot that can help.
You can call Evri using the phone number 0330 808 5456. I’ve read that the customer service number costs £6 to connect with. Absolutely insane!
To write to Evri, address your correspondence to: Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH.
There is no email address for customer care, however, you can contact the CEO with questions and complaints.
The CEO os Evri is called Martijn DeLange and you can contact him by emailing Martijn.DeLange@hermes-europe.co.uk. I expect this will soon change to Martijn.DeLange@evri.com.
Of course, you can also speak to your delivery driver.
Sending & Receiving
Parcel delivery is an important part of our lives and we all know someone who has had a poor experience with one company or another. One of the great things about Evri is that the price is so much cheaper than some of the rival brands. Even more so when everything, such as stamps, is going up in price. You need to figure out the best company for you, based on your own experience, budget and any stress that items going missing might cause.
