The use of online shopping has skyrocketed over the last few years. The convenience of ordering directly to your front door and the range of items available is fantastic. You can shop with your favourite retailers from the comfort of your own sofa, earn cashback by clicking through Quidco and wait for it to be delivered. But what happens if your parcel isn’t delivered? What can you do if it ends up lost, stolen or delivered to who-knows-where? Many complaints have been posted on social media about the courier company Evri, with some fantastic videos of deliveries being ‘completed’. Customer services don’t always help, so let’s look at how to contact the CEO of Evri, Martijn De Lange.
Who Are Evri?
Firstly, we need to look at precisely who Evri are. You might have come across them by their old name in the past, Hermes. According to their website, they provide cheap and convenient parcel delivery through our network of over 18,000 friendly couriers. Judging by the experiences that have been reported, some of the couriers aren’t so friendly and parcels aren’t always delivered.
The Massive Problems People Are Having With Evri
There are lots of reports and posts on social media about the utter shambles experienced with Evri. Ring doorbell videos of couriers kicking parcels, screengrabs of the image taken which isn’t the person’s house or anywhere near, and complaint after complaint of packages going missing.
Personally, I have a great Evri delivery person, he enjoys his job and always delivers our stuff properly. However, I have sent an item via the Evri network which ended up being delivered to a ‘safe place’, which was a bin. The bin was then emptied before the parcel was taken out. Parcel to landfill.
Ranked Worst In Annual Courier Poll
The Money Saving Expert website runs an annual poll based on users’ experiences with courier companies. This year, 2023, Evri have come at the absolute bottom of the rankings. Rated the worst. When you consider that people have a problem with Yodel (they came second from the bottom), it’s hard to imagine the problems with Evri that have slammed them to the lowest position in the league. It’s probably worth looking at how to contact the CEO of Evri to let them know about the problems with the company.
As well as that, if you’re interested, Amazon Logistics came top, with the top 3 (2 DPD, 3. DPD Local) being exactly the same as the previous year. Royal Mail dropped from 4 to 8 and CollectPlus went from 6 to 11. UPS and FedEx both jumped three places up the rankings.
Complaints Department
If you have a problem, one of the best things to do is contact the complaints department. You can do this on the phone using the number 0330 808 5456. Be careful though. There have been reports of this number costing a small fortune to call! There is no email address for customer care which is why we’re going to look at how to contact the CEO of Evri.
If you have a successful delivery, you can speak to your Evri delivery driver about your problem and the best way to complain.
Using the Evri website, you will find a chatbot, along with a help centre that can assist. There is also a FAQs section but we know how useful those usually are.
By using social media, you can contact Evri on Facebook and Instagram. The company does not yet have a Twitter account.
Finally, to contact Evri in writing, the address you need is Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH.
How To Contact The CEO Of Evri
If things aren’t going your way with customer service and you simply want to tell the person in charge, you need to know how to contact the CEO of Evri. The current CEO is called Martijn De Lange and his email address is Martijn.DeLange@evri.com. Remember to be polite but put across your issues in full, detailing as much information as possible with evidence of what has happened.
Furthermore, you can even find Martijn De Lange on LinkedIn.
Final Thoughts
It is important to complain when complaints are required. Simply moaning about it on social media will not get you results.
Remember that the contract you enter into is with the retailer, rather than the delivery company. If the retailer chooses to use Evri, they need to rectify any issues that arise. If your parcel goes missing, you are due a refund or replacement. This is under the Consumer Rights Act. If that doesn’t work, escalate the complaint up the ranks of the retailer. If you have used a credit card for a purchase of £100-£30k, you can try to claim via Section 75 of the Consumer Credit Act. For debit card purchases and any credit card purchases under £100, you could try to apply Chargeback. If you have paid via PayPal you might be able to claim by speaking to them. You have rights, remember them!
In conclusion, we should not be paying out for parcels that are never delivered. Ensure that you know how to contact the CEO of Evri so you can escalate your complaint to the person in charge.
